Dab HandPrivacy policy
Last updated: 27 July 2026 · Applies to the Dab Hand mobile app and dabhandapp.com.
The short version. Dab Hand stores the jobs, photos and hours you put into it so they're there on your next phone. We don't sell your data, we don't show you adverts, and we don't track you across other apps or websites. You can delete everything from inside the app at any time.
1. Who we are
Dab Hand is provided by Alexander Musgrave T/A Dab Hand Apps, Office 20361, 182-184 High Street North, East Ham, London E6 2JA. For anything to do with your data, contact info@dabhandapp.com.
For UK GDPR purposes we are the data controller for the personal data described below.
2. What we collect
Information you give us
- Account details. Your email address, and a password we never see in readable form. If you sign in with Google or Apple we receive your email address and, where you allow it, your name. Apple's Hide My Email is supported — if you use it, we only ever see the relay address.
- Your work. Work orders, including titles, descriptions, prices, statuses, due dates, calendar notes, and the time sessions you record against jobs.
- Photos. Images you attach to jobs, and a logo if you upload one.
- Settings. Your chosen theme, layout, currency and display preferences.
Information collected automatically
- Subscription status. Whether you hold an active Dab Hand Professional subscription, and its renewal state.
- Technical data needed to run the service, such as the IP address your requests come from, held briefly in server logs for security and abuse prevention.
What we do not collect
- We do not collect your location.
- We do not collect your contacts, calendar, or any files other than the photos you choose.
- We do not use advertising identifiers, and we do not track you across other companies' apps or websites.
- We never receive your card details. Payment is handled entirely by Google or Apple.
- Biometric unlock uses your device's own Face ID, Touch ID or fingerprint system. Your biometric data never leaves your device and is never sent to us.
3. Why we use it, and our lawful basis
| What | Why | Lawful basis (UK GDPR) |
|---|---|---|
| Email and account credentials | To create your account, sign you in and let you reset your password | Performance of a contract |
| Work orders, photos, time sessions, notes, settings | To provide the app's core function — storing and showing your work | Performance of a contract |
| Subscription status | To unlock paid features and honour cancellations | Performance of a contract |
| Server logs and anti-bot checks | To keep accounts secure and prevent automated abuse of sign-up | Legitimate interests (security) |
| Support correspondence | To answer your questions | Legitimate interests (customer support) |
4. Who we share it with
We use a small number of service providers to run Dab Hand. They process data on our instructions, under contract, and only for the purposes below. We do not sell personal data, and we do not share it for advertising.
| Provider | What it does | What it sees |
|---|---|---|
| Supabase | Hosts your account, database and photo storage | Everything you store in the app |
| RevenueCat | Manages subscription status across the stores | An account identifier and your subscription state |
| Google Play / Apple App Store | Distribution and payment processing | Payment details, which we never receive |
| Google Sign-In / Sign in with Apple | Optional sign-in methods | Only used if you choose them |
| Cloudflare Turnstile | Blocks automated sign-ups | A one-off challenge; no personal data stored |
We may also disclose data where we are legally required to, or to establish or defend legal claims.
5. Where your data is held
Your data is stored on servers in the United Kingdom (Supabase London, eu-west-2). Some of our providers are based outside the UK. Where data is transferred internationally it is protected by UK adequacy regulations or by standard contractual clauses.
6. How long we keep it
- While your account is open, we keep your jobs, photos and time sessions so they're there when you need them. Completed jobs move to your archive rather than being deleted.
- Photos on completed jobs can be cleared automatically after a number of months that you choose in Settings, or never. Nothing is removed unless you ask for it, and the job records themselves are always kept.
- When you delete your account, your profile, work orders, photos, time sessions and notes are deleted. Backups are overwritten on a rolling basis and fully cycled out within 30 days.
- Support emails are kept for up to 24 months.
7. Deleting your account
You can delete your account and everything in it from inside the app: Settings → Delete account. You don't need to email us and we don't hold anything back. Full detail, including what is and isn't removed, is on the delete account page.
8. Your rights
Under UK and EU data protection law you have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. Most of these you can exercise directly in the app; for anything else email info@dabhandapp.com and we'll respond within one month.
If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
9. Security
Data is encrypted in transit and at rest. Access to your records is enforced at the database level, so one account cannot read another's data. Passwords are stored hashed and are never visible to us. You can add a biometric or device passcode lock to the app in Settings.
10. Children
Dab Hand is a tool for working tradespeople and is not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us personal data, contact us and we'll delete it.
11. Changes to this policy
If we change this policy we'll update the date at the top, and for anything significant we'll tell you in the app before it takes effect.
12. Contact
Alexander Musgrave T/A Dab Hand Apps
Office 20361
182-184 High Street North
East Ham
London
E6 2JA
info@dabhandapp.com