Support

Something not working, or not sure how something's meant to work? Get in touch — it's a real person reading these.

We aim to reply within two working days. Telling us which phone you're on and what you were doing when it went wrong gets it fixed much faster.

Common questions

The timer stopped, or the time looks wrong
Dab Hand works out elapsed time from the moment you clocked on, so closing the app, locking the phone or restarting it won't lose your time. If a session is wrong — you forgot to clock off, or started late — open the job from the Work Log and you can correct or delete any individual session, or add time by hand.
"You can only be signed in on one device at a time"
Your account works on any of your devices, just not simultaneously. Close Dab Hand on the other device and tap Try again. If that device isn't to hand, wait a few minutes — the other session releases by itself once it stops being used.
I've paid but Professional features are still locked
Open Settings and pull down to refresh, or sign out and back in — the subscription is tied to your account, so it should follow you. If it still hasn't applied, email us with the account email address and we'll sort it. Don't buy it twice.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so they're cancelled there rather than in the app. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Cancelling stops the renewal; you keep Professional until the end of the period you've paid for, and your data isn't touched.
Can I get a refund?
Refunds are handled by the store you bought it from, not by us. Apple: reportaproblem.apple.com. Google: Play Store → Order history → Report a problem. This doesn't affect your statutory rights as a consumer.
I've lost my photos, or they're not loading
Check Settings first: Dab Hand can be set to clear photos from completed jobs after a number of months. If that's set to "never" and photos still aren't loading, it's usually a connection problem — the job details themselves load from a smaller request than the images do. Email us if it persists.
How do I delete my account?
Settings → Delete account, inside the app. Everything goes: jobs, photos, time sessions and profile. Full detail on the delete account page. Remember to cancel your subscription separately, since Apple and Google hold the billing.
I've forgotten my password
Tap "Forgot password" on the sign-in screen and we'll email you a reset link. If you originally signed up with Google or Apple you won't have a password — use the same button you signed up with.
Is my data backed up?
Your jobs are stored in your account rather than only on the handset, so a lost or replaced phone doesn't lose your work — sign in on the new one and it's there. We'd still suggest keeping your own records of anything you can't afford to lose.

Reporting a bug

Email info@dabhandapp.com with:

Privacy and your data

What we collect and why is set out in the privacy policy. For a copy of your data, a correction, or anything else under UK GDPR, email us and we'll respond within one month.